GENERAL RULES AND POLICIES
In order to ensure the interests of consumers, improve quality of service after the sale, we will support you convert new products of the same type if the products have problems can not be fixed immediately (due to the fault of the manufacturer Recommended).
Products only change to fullfill the following conditions below.
1. Products can only be changed as soon as the goods those customers check the incorrect information that your product categories purchased
2. The product is determined defective by manufacturer.
3. Products bring the defective form (scratched, broken, dented distortion ...)
4. The time solution change to delivery during office hours.NN
PROCEDURES TREATMENT PROCESS CHANGE DELIVERY
1. You contact directly with Bonjour employees or come to directly Bonjour shop for support changing deliveries.
2. Processing procedures change or the delivery is made within 7 (seven) days from the date of Bonjour confirms to change delivery for Customers.
DISTRIBUTION & DELIVERY BY PRODUCTS BY – Kien Viet dvertising design Limited Liability Company
1. SCOPE OF APPLICATION:
- All clients buy products at our website: Bonjourvietnam.com.vn that had demand delivery direct at home.
2. APPLICATION FORMS:
2.1. Free delivery:
Free delivery within the city - applied to orders worth from 10,000,000 VND.
Free delivery within a radius of 3km and the branches of -– Kien Viet dvertising design Limited Liability Company applied to an order value of 3,000,000 VND or more.
2.2. Delivery charge
- In addition to free shipping case above, the remaining cases will be charged according to the table delivery freight carrier's 3rd or our table fee. This cost will be us informed and confirmed to you before you make the payment, and we conduct ship the goods.
3. DELIVERY TIME:
- The delivery time will be from 1-3 days depending on distance transport.
- In some objective cases we can delivery delays due to the force majeure conditions such as bad weather, traffic conditions are not favorable, car breakdown on the delivery road, malfunctions during the ship process.
- In the meantime reception, guests have any questions about shipping information please contact us through Hotline to get help.
4. RESPONSIBILITY WITH GOODS TRANSPORTATION.
- Our transport services with responsible goods and risks such as loss or damage to goods during shipment from our warehouse to you.
- You are responsible to check the goods when receive deliveries. Upon detection of damaged goods, indent distorted, or the wrong goods, certifying the status of goods with delivery staff and immediately inform the customer service department under our Hotline.
After you have signed without notes or comments about the goods. We are not responsible for the request for change to pay from damages, indent distorted, the wrong goods, from you later.
- If transport services by you designate and choice, you will be responsible for the goods and risks such as loss or damage to goods during transportation from the warehouse of us to you. Customers will be responsible for postage and related losses.
PLEASE CONTACT TO BONJOUR FOR THE BEST SUPPORTING